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FAQs

FAQs

How and when do I renew my membership?

You will be able to renew your membership from October. You will receive mail and email communication in regards to the process of renewing.

There are several options below on how to renew your current membership (please phone the Member Service Centre on (08) 8440 6690 if you wish to make a change to your current package or purchase additional memberships).

 

1) ONLINE

To renew online:

CLICK HERE

Enter your My Crows Account ID and password (as per your renewal form or membership emails)

Your 2018 renewal invoice will appear in your account (from October), click 'pay now' and proceed to check out.

Please check and update your delivery address prior to checkout (located in the orange box to the left of the billing screen).

                                                      

2) MAIL

Select the appropriate membership option and payment details on your 2018 renewal form and post back to the Club using the reply paid envelope.

 

3) PHONE

You can contact Member Services on (08) 8440 6690 to make a payment by credit card (VISA or Mastercard only).

Please call Member Services if you wish to make a change to your current package, purchase additional memberships or join the wait list.

 

4) IN PERSON

Visit the Member Service Centre (Adelaide Football Club Training & Events Centre, 105 West Lakes Boulevard, West Lakes SA 5021), to pay for your 2018 Membership in cash, cheque, EFTPOS or credit card (VISA or Mastercard only).

 

Can I pay my membership over an Easy Pay Payment Plan?

For no extra cost, spread your Membership across 10 monthly instalments, deducted once a month from a nominated credit card. To take advantage of the plan – select the preferred ‘Instalments’ tab online or on your renewal form.

The instalment schedule will commence on 25 October 2017 and conclude on 25 July 2018 (10 Month Plan). The Club is unable to change the schedule date (if the 25th falls on a weekend or public holiday, then it will be deducted on the next business day). Please ensure you have sufficient funds in your account on this date to cover the instalment amount.

Members paying after the first instalment of 25 October 2016 will be required to pay the combined value of all instalments due to bring them up to date with the instalment schedule.

 

INSTALMENT PLAN SCHEDULE:

First payment

25 October 2017 or on receipt of renewal

Second payment

25 November 2017

Third payment

25 December 2017

Fourth payment

25 January 2018

Fifth payment

25 February 2018

Sixth payment

25 March 2018

Seventh payment

25 April 2018

Eighth payment

25 May 2018

Ninth payment

25 June 2018

Tenth payment

25 July 2018

 

 

The Adelaide Football Club may suspend or cancel your membership if on three consecutive occasions your drawing is dishonoured by your financial institution.

Please notify Member Services (08) 8440 6690 if there are any changes to your credit card information. 

 

AUTO RENEWAL:

Members that elect to pay their subscription on the Easy Payment Plan will have their membership rolled-over annually via auto-renewal. Advice will be sent to all members on the Easy Payment Plan prior to renewal. You can opt out of the payment plan and auto-renewal at any time (although any outstanding payments must be made).

Click here to read full Easy Payment Plan terms and conditions.

 

How do I make a change to my current membership?

To discuss changing or upgrading your membership, phone Member Services on (08) 8440 6690 or visit the Member Service Centre.

Alternatively, when you renew your membership via the renewal form, simply amend the applicable category (cross out Adult and write Concession or include an upgrade), make the necessary price adjustment and return to Member Services via the reply paid envelope. Any changes to your membership must be returned to Member Services by post with payment by the renewal due date.

If you need to request a seat move, please call the Club to join our wait list.

 

UPGRADE YOUR MEMBERSHIP TO GOLD:

Following the 2017 Season, our Gold Memberships for guaranteed Grand Final ticket should the Crows participate, are currently at capacity.

Once all existing Gold Members have had the opportunity to renew for 2018, Gold Memberships may become available, so please renew your Membership, and contact Member Services in early 2018 to check on the availability of upgrading to Gold.

Gold upgrades can only be applied to full season access memberships.

 

Can I purchase additional memberships?

The Club offers a wide range of non-access and flexible memberships to suit every fan including global, interstate, Crows Women’s memberships and non-game access support memberships - there's something for everyone!

CLICK HERE to browse the membership catalogue or contact Member Services on (08) 8440 6690 for more information on what might suit you best.

 

When will I receive my membership card & members kit, and am I able to track it?

Delivery of our 2018 Member kits will begin arriving in December 2017.

Membership kits usually arrive within 10 to 14 business days from time of purchase.

Once you have renewed your Membership, you will receive a confirmation e-mail and tracking e-mail from the Club, allowing you to track your pack at any time. Please ensure your email address is up to date in your My Crows Account to receive communication.

 

Can I put my season membership on hold?

As there is currently a wait list for season membership, holds will not be permitted for season 2018.

If you are unable to attend games, please explore our official Seat Return Program for information on getting cash back for returning your reserved seat on a game by game basis.

 
Can I change my seats?

There is currently a wait list for season reserved seats, as they are at capacity.

To request a seat move you will first need to join our wait list.

You will receive communication in early 2018 to advise if any seats are available for you to move into. Seats are offered in order of those on the wait list.

CLICK HERE for more information on how to join our wait list

 

Can I share my season membership with friends and family?

Yes you can!! Adelaide Football Club season membership is fully transferable.

Simply hand-on your membership card to friends, family, clients, or anyone else, and ensure your seat is always full.

If the individual using the membership is not eligible for your membership category (e.g. junior or concession) they will be required to pay an upgrade fee at the gate on match day. Upgrade pricing may include ticket agent transaction fees.

For any Essential Members using their reciprocal rights for games at the MCG, please note: reciprocal rights for games at the MCG are non-transferrable, and you may be required to produce photo ID.

 

Can I change ownership of membership?

Change of ownership is permitted, however, notification must be provided via the Change of Ownership form and must be signed by the existing member. The Club will not issue a new renewal form for change of ownership. Members are required to return the original renewal form, together with payment and the completed Change of Ownership form. Once ownership has been transferred, all correspondence will then be sent to the new member.

Please note that once transferred, the existing member permanently relinquishes all rights to the membership. Transferral does not include status for length of membership and consecutive years of membership are not transferred to the new member. The renewal with the alterations MUST BE returned to the Member Services by the 5th of December.

 

Who is considered eligible for junior and concession membership?

JUNIOR:

Members must be under the age of 15 as at 1 January 2018 to be considered a Junior member. Members that turn 15 before this date, will need to purchase a Concession or Adult membership. Please note that for all AFL finals, juniors aged 3 and over (as at 1/1/2018) must purchase a ticket for entry. Juniors who wish to qualify for finals priority must hold either, a junior Season Ticket (Silver), General Admission, Essential Crows, Victorian, Interstate or Bronze membership. The AFL do not offer junior ticketing for the Grand Final, however eligible junior members can access a concession priced ticket.

YOUTH: (General Admission membership only)

The youth age range is strictly 15-17 as at 1 January, 2018. Youth pricing is only available for General Admission membership.

CONCESSION:

Concession prices apply to pensioners and full time students 15 years and over as at 1/1/2018. Pensioner concession is available to people holding the following cards:

Pension card (aged; single parent; disability)

Student card (full time only)

Veterans Affairs concession card

Concession is not available for unemployed, Seniors Card, Heath Care or Health Benefit card.

All concession members are required to produce appropriate identification when attending games.

Terms and Conditions on concession eligibility available here.

 

How do I confirm or update my membership contact information?

So the Crows can continue to be one of the most inclusive Clubs in Australia, please check that we have your current contact information on file. This includes an up-to-date email, mailing address and mobile phone number.

You can update your information online or via your renewal form.

ONLINE:

CLICK HERE

Enter your My Crows Account ID and password (as per your renewal form or membership emails)

Click 'Manage My Personal Details' (located in the 'Manage your Settings' box)

Experiencing difficulties logging on? Contact the Member Service Centre on (08) 8440 6690.

RENEWAL FORM:

Manually make the necessary changes on your membership form.

Return to the form to Member Services with payment in the reply paid envelope provided.

Please be sure to check ALL information on the membership form and update any changes.

 

Is membership available for those in wheelchairs?

Membership is available for those in wheelchairs and their carer's. For further information please contact AFC Member Services on (08) 8440 6690.

 

If I have a Companion Card, how do I bring along my companion to a game?

Memberships are available for those Members who hold a Companion Card. For further information, please contact AFC Member Services on (08) 8440 6690.

 

Can I get a replacement ticket if mine goes missing?

If you lose your membership card, Member Services can replace it for $15. Phone (08) 8440 6690 to arrange a replacement. If you misplace your membership card on match day, please visit the Member Services Office at Adelaide Oval (Southern Plaza).

 

What happens if my Membership Card doesn’t arrive before the game?

If you card is yet to arrive in the mail prior to a home game, please come and see our staff at our Member Services Ticket Office, located on the Southern Plaza, and we will be able to arrange entry into Adelaide Oval.

 

Can I cancel my Membership, and do I receive a refund?

AFC Memberships are non-refundable.

Once a membership has been purchased, the Adelaide Football Club is under no obligation to provide a cancellation, or refund.

Such requests may be made in writing and are at the sole discretion of the Club’s Membership Manager.

 

 

How do I find out more about Adelaide Oval?

For Adelaide Oval venue enquiries, please contact the Adelaide Oval Stadium Management Authority on (08) 8211 1100 or visit adelaideoval.com.au

 

Where can I find home and interstate ticketing information?

Member ticketing arrangements for Crows home matches at Adelaide Oval and interstate ticketing information will be available prior to the 2018 season.

 

Can I purchase tickets to game’s through the Club?

Tickets for all games played at Adelaide Oval during the Official 2018 Premiership Season can be purchased through Ticketek, the official ticketing agent of Adelaide Oval.

The Club will sell limited tickets to some away games Interstate, with these games being announced at a later date. Please regularly check communication from the Club closer to games for when tickets will be available to purchase.

 

Can I access Showdowns, Finals and the Pre-season competition?

AWAY SHOWDOWN:

Adelaide Football Club season members have access rights to all 11 Adelaide Crows home games at Adelaide Oval in 2018. For an ‘away’ Showdown, members will be given priority to purchase tickets before the game is on-sale to the general public.

AFL FINALS:

Members are required to purchase a ticket to AFL Finals, which are neutral events and managed by the AFL (including ticket prices and categories). All Adelaide Football Club members will be given a priority period in which they can purchase tickets before the general public (Finals weeks 1-3 only). Members’ regular reserved seats will not be available for finals and seating is sold on an automated ‘best available’ basis through the venue’s ticketing agent.

Please note that for all AFL finals, juniors aged 3 and over (as at 1/1/2018) must purchase a ticket for entry. Juniors who wish to qualify for finals priority must hold either, a junior Season Ticket (Silver), General Admission, Essential Crows, Victorian, Interstate or Bronze membership. The AFL do not offer junior ticketing for the Grand Final, however eligible junior members can access a concession priced ticket.

PRE-SEASON MATCHES:

Membership does not include entry or reserved seat entitlements to the official pre-season competition (NAB Challenge).

 

Can I access a Grand Final ticket if the Crows are competing?

If Adelaide is successful in making the 2018 Toyota AFL Grand Final, the Club will receive a limited number of tickets to allocate to members. 

Legends, Captain’s Club and Gold members are the only members that will have a guaranteed opportunity to purchase one of these tickets. 

Any remaining tickets (likely to be very limited) will be made available to Silver, General Admission, Essential Crows, Victorian and Interstate based members subject to the conditions to be advised by the Club. A charge may be applied to the purchase of all Grand Final tickets and registrations of interest may be conducted in advance of actual qualification for the Grand Final.

Existing financial Silver, General Admission, Essential Crows, Victorian and Interstate members can upgrade by contacting the Member Service Centre on (08) 8440 6690.

Please note that for all AFL finals, juniors aged 3 and over (as at 1/1/2018) must purchase a ticket for entry. Juniors who wish to qualify for finals priority must hold either, a junior Season Ticket (Silver), General Admission, Essential Crows, Victorian, Interstate or Bronze membership. The AFL do not offer junior ticketing for the Grand Final, however eligible junior members can access a concession priced ticket. 

AFL MEMBERS:

AFL members with Adelaide Football Club Support may upgrade to Gold membership. AFL Full Members must access a Grand Final ticket through the AFL Members’ allocation rather than the Club’s allocation if the Crows are participating. AFL Silver members who have upgraded to AFC Gold membership may access a ticket through the Club’s allocation.

Click here to learn more about Gold membership.

 

Are there any Post Match Functions?

Post-Match Functions are held after most home games in the William Magarey Room located on level three in the Southern Stand.

Post-Match Functions for our interstate games will be announced on a game by game basis through our weekly updates.

 

How to make the most of your Essential Membership

Seating:

Seating in the Western Stand, is largely unreserved, so on game by game basis you will be able to attend the game, and find any available seats. Reserved Sections will be marked on the day.

The Adelaide Football Club does sell a limited of number of Reserved Seats into the Western Stand to Members, however these seats are currently at capacity. To join our Wait List for these Reserved Seats, please CLICK HERE.

Guest Passes:

Guest Passes are available to purchase through Ticketek on a game by game basis. Using your Essential Membership, you will be able to purchase up to four guest passes.

Can I save a seat for a friend?

Saving seats on match day is strictly prohibited, and we encourage members to only sit in their seats and not save any seats around them for friends.

 

How to make the most of your Bronze Membership

General Admission:

General Admission access for up to 3 home games of your choice, including access to General Admission seating in the Southern Stand from section 524-527 or standing area on the Hilux Hill at the northern end (subject to capacity).

Flexibility to attend Crows home games with friends who have General Admission access or daily tickets.

Option to join the 2018 Wait List: For more information on how to join our Wait List, CLICK HERE

Bronze membership allows you to join the 2018 Wait List for a season reserved seat membership. If you haven’t already, you can request to be added to the Wait List by contacting Member Services on (08) 8440 6690.

You will need to renew your membership each year to maintain your position on the Wait List. Available reserved seats will be offered to the Wait List prior to each season.

Upgrade to Reserved Seating:

Your General Admission membership can be upgraded to a reserved seat through Ticketek on a game-by-game basis, which is a recommended for blockbuster home games to guarantee access.

Prior to the season the on-sale dates for daily tickets will be online at 19thman.com.au. As a Crows member, you will get pre-sale access to purchase tickets.

To purchase go to ticketek.com.au and select the relevant game, select ‘General Public’ in the drop down box (not Western Stand), enter your Bronze membership barcode on your membership card, and select the reserved seat you would like for that game.

You can upgrade 1 seat per membership but you can purchase up to 3 additional full priced tickets should you wish to attend with friends.

If you have multiple Bronze memberships, you can enter each barcode to upgrade them at the same time. You will simply pay the ‘reserved seat upgrade’ component of the ticket.

Remember, if you do upgrade to a reserved seat through Ticketek, it means you will need to scan into the game using that ticket instead of your member card.


WAITLIST

The Adelaide Football Club is currently at capacity with Reserved Seat Memberships. You can join the Wait List for a reserved seat with any of the following eligible match-access memberships:


We already have seats, how can we get an additional seat?
You will need to purchase an eligible membership to join the Wait List for the additional seat.


We already have seats but would like to move, how do change our seats?
You will need to join the Wait List for a seat move. You can fill in a Seat Move form (link) and return it to membership@afc.com.au, or call Member Services on (08) 8440 6690 to apply for a move and be added to the Wait List. You do not need to purchase additional memberships to apply for a seat move.


Who makes up the Wait List?
The Wait List is made up of both members requesting a change of seats, and members waiting for reserved seat memberships. To ensure all requests are treated fairly we move through the Wait List in order of submission.


Do I need to re-join the Wait List each year?
No, once you have joined the Wait List you will continue to move up the queue until we are able to offer you reserved seating, provided you renew your membership each season. You will receive communications in the new year advising if seats are available to you, or if you have been unsuccessful for this season.


Do I need to resubmit a Seat Move request each year?
No, once you have joined the Wait List you will continue to move up the queue until we are able offer you a move from your current seats, provided you renew your membership each season. Your request will remain active until you accept a seat move. You will receive communications in the new year advising if seats are available to you, or if you have been unsuccessful for this season.


How do I join the Wait List for more than one seat?
You need to have one eligible membership per reserved seat you need. Each membership allows you one position on the Wait List and is like for like membership type.

For example if you would like to have 4 seats for your family (2 adults and 2 juniors), you could join with:

 2 adult Bronze memberships and 2 junior Bronze memberships
or
a family Season General Admission (2+2).


How long will I be on the Wait List?
Once you join the Wait List it may take a few seasons before we are able to offer you seating (or a seat move). This is affected by a number of factors such as how many seats become available once existing members have renewed each year, how many seats you have requested and the area of seating you are requesting.

If you join with any of the general admission access memberships, you have the option of upgrading to a reserved seat on a game by game basis via Ticketek throughout the season at an additional cost. This means you can access seats while you are waiting for a permanent Reserved Seat Membership to become available to you.


When does the Club move through the Wait List?
The Wait List is addressed once existing members have had the chance to renew from October-December. We endeavour to move through the Wait List as early as possible before the season commences, and most Wait List communications are between January-February.


What happens when my position comes up on the Wait List?
You will receive an email from the Club with access to the Virtual Venue, which will show you all the available seats at Adelaide Oval. You can then select your seat(s) directly through the Virtual Venue, or contact Member Services for assistance to secure your preferred seat(s) from the available options.

We strongly advise all members on the Wait List to ensure their email address is up to date and subscribed to ‘Ticketing and Membership’ communications.


How to use the Virtual Venue?
If the link in the heading above does not work, please copy and paste the following link into your browser: https://oss.ticketmaster.com/aps/adelaide/EN/link/buy/details/17RH-A

  1. Log in using your Account ID and Password (only those with current Wait List access will be able to log in)
  2. Browse available seats, by clicking on any of the Green bays.  
  3. Once you have found the seat/s you wish to secure, click on the seat/s and “Add to Cart”
  4. Select either Silver or Gold Membership (Adult, concession or junior) click “Add”,
  5. To secure your new seat/s click on the cart and click “Continue” then click “Hold Seats”.
  6. Choose whether you want to pay for seat/s in full or on a payment plan. Click on “Pay Now”
  7. Select method of payment under payment option, agree to the T’s & C’s, confirm payment amount and click “Make a Payment”
  8. In the “Select Delivery” option, select “Mail”, and click “Checkout”

My position has come up on the Wait List but the seats I am looking for are not available, what do I do?
You do not need to accept seats if they are not suitable for you, and can choose to remain on the Wait List for future seasons.


Can I secure a reserved seat in the Western Stand?
All AFC Reserved Seat memberships are currently at capacity. A small number of reserved seats memberships are allocated in the Western Stan. These will be offered to the Wait List as they become available, however due to high demand in this area we expect a longer wait for these seats than other areas of the ground.


ESSENTIAL CROWS

Important Changes to Essential Crows Members regarding MCG access in 2017

The club wishes to advise that due an update of the reciprocal arrangement between the Adelaide Football Club and the Australian Football League, Essential Crows members will no longer have ‘scan’ access using your membership card at AFL matches in AFL Reserve, MCG. The club has negotiated with the AFL an arrangement where Essential Crows members will still have access to General Admission and Reserved Seats in the AFL Reserve at AFL Member’s Guest Prices. Essential Crows members can pre-purchase tickets using their member’s barcode online through Ticketek at www.ticketek.com.au in the AFL Reserve at AFL Member’s Guest Prices. This new arrangement will exist commencing from the 2017 Toyota AFL Season and beyond. For any enquiries regarding this updated arrangement, please contact Member Services on (08) 8440 6690.

 

  Level 2 & Level 1 Undercover Level 1 Open & Level 2A Level 4 (Row A-J) Level 4 (Row K-DD) & General Admission
Adult TBC TBC TBC TBC
Concession TBC TBC TBC TBC
Junior TBC TBC TBC TBC

 

*Please note Essential Crows have access to all Toyota AFL Premiership Season matches, excluding ANZAC Day match and Weeks 1-4 of the Toyota AFL Finals Series.